Fg99 Terms and Conditions — Clear, simple, and straightforward

1. Introduction & Applicability

Fg99 (referred to herein as the "Platform" or "we") is an internationally licensed online gaming platform serving players in Bangladesh. These Terms and Conditions apply to all use of our website fg99.win and any associated services.

These Terms and Conditions ("Terms") constitute a legally binding agreement between you (the "Member") and fg99. Please read them carefully before using any of our services. If you do not agree with any part of these Terms, please refrain from using our platform.

The fg99 Terms and Conditions are built on transparency. We want every member to understand their rights, their responsibilities, and what to expect in any given situation. Our commitment is to present everything in a clear and accessible way for players in Bangladesh.

• These Terms were last updated in January 2026.
• In the event of any conflict with a previous version, the latest version shall prevail.
• Fg99 reserves the right to modify these Terms and Conditions at any time.

2. Account Register

To register an account with fg99, you must be 18 years of age or older. You are required to provide accurate, complete, and up-to-date information at the time of registration. Creating an account with false or incomplete information is a violation of these Terms and Conditions.

Each member may hold only one account. Multiple accounts registered under the same name, from the same device, from the same IP address, or using the same payment method may result in all accounts being suspended and any deposited funds being forfeited.

• Your login credentials (password) must not be shared with anyone.
• Members are solely responsible for the security of their own account.
• If you notice any suspicious activity, please notify fg99 Support immediately.
• Transferring or selling your account is strictly prohibited.
• The name provided at registration must exactly match the name on your identification document.

3. Identity Verification (KYC)

Fg99 complies with international Anti-Money Laundering (AML) policies. As a result, all members may be required to complete a Know Your Customer (KYC) verification process, particularly before making withdrawals or conducting transactions above a certain amount.

KYC generally requires a copy of your National ID (NID), passport, or driving license, along with proof of address (such as a utility bill or bank statement). Under these Terms and Conditions, fg99 may withhold withdrawals until the KYC process is complete.

• Verification is typically completed within 24–48 hours after your KYC documents are submitted.
• Submitting unclear or fraudulent documents will result in immediate account closure.
• Fg99 will not process any withdrawals until KYC verification has been completed.

4. Payments & Transaction Policy

Fg99 supports Bangladesh's most popular mobile banking methods — bKash, Nagad, Rocket, and more. All deposits and withdrawals must be made from an account registered in your own name. Third-party payments are strictly prohibited under these Terms and Conditions.

Minimum deposit amounts may vary depending on the payment method used. Withdrawal requests are typically processed within 24 hours, though KYC verification or security reviews may cause additional delays.

• Funds deposited are generally credited to your account instantly.
• Transactions that cannot be successfully verified will be returned.
• Payment gateway fees, if applicable, may be borne by the member.
• A limit on the number of withdrawals within a given period may apply.
• In the event of a chargeback or payment dispute, fg99 reserves the right to investigate the account in question.

5. Bonus & Promotion Terms

Fg99's bonus and promotion offers provide great value for our members. However, each bonus comes with specific wagering requirements. Please read the terms listed on the relevant promotion page carefully before claiming any bonus.

Bonus funds generally cannot be withdrawn directly. They are "unlocked" and become withdrawable only after the required wagering amount has been completed. Requesting a withdrawal before meeting the wagering requirements may result in the bonus being forfeited.

• Each bonus has a specific expiry date; once expired, the bonus will be forfeited.
• Multiple bonuses cannot be used simultaneously unless otherwise specified.
• If bonus abuse is detected, the bonus and any associated winnings will be voided.
• A referral bonus will only be awarded once the referred person has successfully registered and made a deposit.
• Fg99 reserves the right to modify or cancel any promotion at any time.

6. Gaming Rules

All games on fg99 operate using internationally certified RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Every game outcome is entirely random and cannot be manipulated — that is fg99's commitment.

Live Casino games are played with real-time dealers, and all game outcomes are final. If a game is interrupted mid-session due to a technical issue, fg99 will void the relevant bet and issue a refund where applicable.

• Minimum and maximum bet limits apply to all games.
• Fg99 is not liable for any bets lost due to network disruptions.
• For detailed information on game rules, please refer to the "Help" section within each game.

7. Prohibited Activities

The following activities are strictly prohibited on fg99. Any violation of these Terms and Conditions may result in immediate account closure and forfeiture of all balances:

• Creating or operating multiple accounts.
• Registering with false or someone else's information.
• Bonus abuse, arbitrage betting, or collusion.
• Using automated software, bots, or scripts.
• Deliberately exploiting technical glitches on the platform.
• Using fg99 for money laundering or any illegal activity.
• Harassing, threatening, or deceiving other members.

8. Responsible Gaming

Fg99 believes gaming should always be a source of enjoyment. We place responsible gaming at the top of our priorities and, in line with these Terms and Conditions, provide members with a range of tools to manage their gaming habits.

If you feel that gaming is having a negative impact on your life, please contact our support team immediately or Responsible Gaming Visit the page.

• Set your own daily, weekly, or monthly deposit limits.
• Set session time limits to avoid excessive gaming.
• The self-exclusion option allows you to suspend your account for anywhere from 7 days to permanently.
• Cooling-Off Period: Take a break ranging from 24 hours to 1 month.
• Any account found to belong to a user under the age of 18 will be closed immediately.

9. Privacy & Data Protection

Fg99 treats the protection of your personal data as a top priority. We use industry-leading SSL encryption technology to keep your information secure. In addition to these Terms and Conditions, please also review our Privacy Policy Read it for detailed information on how data is collected and used.

The information provided at registration is used by fg99 to deliver services, complete KYC verification, and fulfil legal obligations. We will never sell your personal data to third parties.

• Your data is used solely for the purpose of providing services and meeting legal obligations.
• Members may request to view or correct their personal information.
• Full details on our cookie policy can be found on the Privacy Policy page.
• In the event of a data breach, affected members will be notified promptly.

10. Account Closure & Suspension

Members may voluntarily close their account at any time by contacting the support team. All pending withdrawals must be completed before the account is closed.

Fg99 may suspend or close an account without prior notice for any of the following reasons:

• A serious violation of these Terms and Conditions.
• Providing false information or committing identity fraud.
• Suspicious financial activity or potential money laundering.
• Orders from a court or regulatory authority.
• Accounts that have been inactive for an extended period (more than 12 months).

11. Dispute Resolution

Fg99 takes every member complaint seriously. If you have a concern, please reach out to our support team first. We aim to respond to all complaints within 72 hours.

If your issue cannot be resolved through the support team, please follow our formal dispute resolution process. You may also file a complaint with fg99's licensing authority in accordance with these terms and conditions.

• Complaints must be submitted within 30 days of the incident.
• In disputes arising from technical errors, server logs shall serve as the final and definitive evidence.
• Fg99 follows a transparent and impartial process in resolving all disputes.

12. Changes to Terms

Fg99 reserves the right to amend, update, or revise these Terms and Conditions at any time. Members will be notified by email in advance of any significant changes. Continued use of the platform after any changes have taken effect will be considered acceptance of the updated terms.

The most current terms and conditions are always available on this page. Check the "Last Updated" date at the top of the page to confirm the version. Contact our support team for any questions.