Fg99 Privacy Policy — Your data is completely safe with us

1. What Information We Collect

Various types of information are collected when you register and use services at fg99. Under this Privacy Policy, members are informed about all data collection in advance and their consent is obtained.

We never collect your data without your knowledge or consent. Every piece of data we collect has a specific and legitimate purpose.

• Information is collected directly from what you submit in the registration form.
• Technical data is collected automatically while you use the platform.
• Documents uploaded during the KYC process are stored on secure servers.
• Information shared when contacting customer support is also stored.

2. How Your Information Is Used

Fg99 uses collected data only for specific and legitimate purposes. Under this Privacy Policy, your information is never used for unrelated or unauthorized purposes.

Our primary goal is to deliver the best gaming experience and keep your account secure. Data use is guided entirely by that purpose.

• To create and manage accounts and verify identity.
• To process deposits, withdrawals, and other financial transactions.
• To send bonuses, promotions, and personalized offers (subject to your consent).
• To prevent fraud, money laundering, and unauthorized activity.
• To provide customer service and technical support.
• To meet legal obligations and report to regulatory bodies.
• To improve platform security and service quality.

3. Who We Share Your Information With

A core principle of the fg99 Privacy Policy is that your data is never sold or shared unnecessarily. However, in certain specific situations, sharing limited data may be legally required or necessary to deliver our services.

The circumstances under which your data may be shared are clearly outlined below:

• Payment processors: Necessary information is shared with payment gateways such as bKash and Nagad to complete transactions.
• KYC partner: Documents may be shared with a licensed KYC provider for identity verification.
• Legal authorities: fg99 is legally required to provide information upon valid request from courts, police, or regulatory authorities.
• Technology partners: Server, cybersecurity, and analytics providers receive limited data under confidentiality agreements.

4. Cookies & Tracking Technologies

Fg99 uses cookies and similar technologies to improve the user experience. Under this Privacy Policy, your consent is obtained for the use of cookies, and you can manage your cookie preferences at any time.

Cookies are small text files stored in your browser that help remember your preferences and improve platform performance. fg99 uses the following types of cookies:

• Essential cookies: Essential for login sessions and security — these cannot be disabled.
• Functional cookies: Used to remember your language, theme, and preferences.
• Analytics cookies: Helps us understand which parts of the platform are used most.
• Security cookies: To detect and prevent fraudulent activity.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain platform features.

5. How We Protect Your Information

Fg99 follows industry-leading standards to protect your data. Our technical and administrative safeguards keep your information safe from unauthorized access, modification, or deletion.

The fg99 Privacy Policy is not just words on paper — we put it into practice every day through technical and operational measures.

• All data transmissions are secured with 256-bit TLS/SSL encryption.
• All sensitive data stored in our database is secured with AES-256 encryption.
• Regular third-party cybersecurity audits and penetration testing.
• Two-factor authentication (2FA) is available for all accounts.
• Automatic alerts are sent when a suspicious login is detected.
• Fg99 staff can only access data that is strictly necessary for their role.
• All staff receive regular training on data protection.

6. How Long We Retain Your Information

Fg99 retains your data for a limited period. Under this Privacy Policy, how long data is kept depends on the type of information and applicable legal requirements.

Once the retention period expires, data is securely deleted or anonymized. Some data must be retained for legally mandated periods — this is a legal requirement, not a decision made by fg99.

7. Your Data Rights

Under the fg99 Privacy Policy, each member has the following rights over their own data. To exercise these rights, please contact the fg99 support team.

8. Protection of Minors' Information

Fg99 is strictly prohibited for anyone under 18. We do not knowingly collect, store, or use personal data from minors. This Privacy Policy follows a zero-tolerance approach to protecting the data of children and young people.

Age verification is mandatory at registration. If an underage account is detected, it will be closed immediately and all associated data will be deleted.

9. International Data Transfers

Fg99 is an international platform. To operate its services, your data may in some cases be processed or stored on servers located outside Bangladesh. This Privacy Policy ensures the highest level of protection for all such transfers.

• The same encryption and security measures are applied to international servers as well.
• Transfers to third countries are governed by appropriate agreements and safeguards.
• Wherever your data is held, the fg99 Privacy Policy applies.

10. Changes to the Privacy Policy

Fg99 may update or revise this Privacy Policy at any time. For significant changes, advance notice will be sent to your registered email.

Continued use of fg99 after any changes constitutes acceptance of the updated Privacy Policy. The latest version will always be available on this page.